Basement Flooding & Sump Pump Overflow Services
Has this rain left your home all wet? Flooding basements and leaking roofs can wreak havoc — but you don't have to deal with it alone.
Fresh Image is your single point of contact for emergency water mitigation, pack-outs, basement waterproofing, roof replacement, and full reconstruction. We work directly with your insurance company to make sure you get the coverage you deserve.
Actual Job Site
Heavy rain overwhelmed this basement — we responded, dried it out, and installed a new sump pump system to stop it from happening again.
Flooded Basement? Call Now — We're Available 24 Hours
Every hour water sits in your basement makes the damage worse. Don't wait for business hours — call Fresh Image any time, day or night.
Emergency Call (248) 919-0872Complete Flood & Water Damage Services
From the first gallon of standing water to the final coat of paint, we handle every step of flood recovery so you only make one call.
Emergency Water Extraction & Mitigation
Rapid water removal, drying, and dehumidification to stop further damage the moment we arrive.
- 24/7 emergency water extraction
- Commercial-grade drying equipment
- Dehumidification and air movement
- Moisture mapping and monitoring
- Mold prevention treatment
- Sanitization of affected areas
Sump Pump Overflow Cleanup
When your sump pump fails, backs up, or gets overwhelmed during heavy rain, we clean up the mess and protect what's left.
- Sump pump failure water cleanup
- Sewer backup and gray water response
- Basement wall and floor drying
- Carpet, pad, and flooring removal
- Drywall cut-out and debris haul-away
- Disinfection and odor elimination
Basement Waterproofing
Stop flooding before it starts. We install long-term waterproofing solutions that keep your basement dry.
- Interior and exterior waterproofing
- French drain and interior drain systems
- Sump pump installation and upgrades
- Foundation crack repair
- Vapor barriers and sealants
- Exterior grading and drainage
Leaking Roof Repair & Replacement
Heavy rain exposing a tired roof? We handle emergency leak repairs and full roof replacements.
- Emergency roof tarping and leak stop
- Shingle replacement and flashing repair
- Full roof tear-off and replacement
- Storm damage assessment
- Gutter repair and replacement
- Attic and ceiling water damage repair
Pack-Outs & Content Protection
We coordinate with mitigation specialists to safely pack out, store, and restore your belongings.
- On-site content inventory
- Careful pack-out of furniture and valuables
- Off-site storage during restoration
- Content cleaning and restoration
- Document and photo recovery support
- Pack-back when your home is ready
Full Reconstruction
Once the water is out, we rebuild. One team, one point of contact, from demo through final walkthrough.
- Drywall, insulation, and framing
- Flooring and trim replacement
- Painting and finish work
- Cabinet and fixture reinstallation
- Electrical and plumbing coordination
- Permits pulled for all work
Recent Work: Flooded Basement to Dry Sump Pump Install
See exactly what we do — from emergency response on a flooded basement floor through a finished, professionally installed sump pump system that keeps it dry for good.
Before
Standing Water in the Basement
Heavy rain and a failed sump pump left this basement underwater. We arrived fast, extracted the water, and started drying immediately.
In Progress
New Sump Pump Installed
We install reliable, properly sized sump pumps that can handle Michigan's worst storms — paired with battery backups when needed.
Waterproofing
Sealed & Tied Into Drainage
Sealed basin edges and proper drainage tie-ins keep groundwater moving away from your foundation instead of into your basement.
Finished Job
Dry Basement, Done Right
The finished install — clean, code-compliant, and built to last. The homeowner can run their dehumidifier in peace knowing the next heavy rain isn't going to flood them out again.
Whether you need an emergency response right now or a long-term waterproofing plan to prevent the next flood, Fresh Image handles both.
How We Handle Your Flood Claim
We've been working with insurance companies since 1998. We know how to document a flood claim so you get the coverage you're actually entitled to.
Emergency Response
Call (248) 919-0872 any time, day or night. We dispatch immediately to stop the damage and start mitigation.
Damage Documentation
We photograph, measure, and document every affected area so nothing is missed on your insurance claim.
Insurance Advocacy
We work directly with your adjuster to fight for the full coverage you deserve — not just the bare minimum.
Mitigation & Pack-Out
Water extraction, drying, and content pack-out with our trusted mitigation specialist partners.
Full Reconstruction
We rebuild everything damaged — waterproofing, drywall, flooring, roofing, paint — and return your home better than before.
Why Homeowners Trust Fresh Image With Their Flood Emergency
We Work With Mitigation Specialists & Pack-Out Crews
Most contractors stop at the rebuild. We coordinate the entire flood recovery — water extraction, content pack-out, mold prevention, waterproofing, roof work, and full reconstruction — through a single point of contact.
That means you don't have to juggle four different companies while you're also fighting with your insurance adjuster. We handle it.
Emergency Flood Service Throughout Southeast Michigan
We respond to basement flooding, sump pump overflow, and leaking roof emergencies throughout Wayne and Oakland Counties. If you're in one of these communities and your home is wet — we're on the way.
Basement Flooding FAQs
What should I do if my basement is flooding right now?
First, stay safe — don't enter standing water if there's any chance it's near electrical outlets, panels, or appliances. Shut off power to the basement at the breaker if you can do so safely. Then call Fresh Image at (248) 919-0872. We'll dispatch an emergency crew, start water extraction, and help you document everything for your insurance claim.
Does homeowners insurance cover sump pump overflow and basement flooding?
It depends on your policy and the source of the water. Many homeowners policies require a water backup or sump pump overflow endorsement for this kind of damage. We work directly with your insurance adjuster to document the loss and advocate for the maximum coverage your policy allows. If you're not sure what's covered, call us — we've been handling insurance claims since 1998.
How fast can you respond to a flood emergency?
We offer 24/7 emergency response throughout Plymouth, Northville, Novi, Ann Arbor, Canton, and the surrounding Wayne and Oakland County communities. The faster you call, the faster we can stop the damage and prevent mold, warped flooring, and ruined drywall.
Do you handle both the cleanup and the rebuild?
Yes. That's what sets us apart. Most homeowners get stuck juggling a mitigation company, a contractor, a roofer, and their insurance adjuster. With Fresh Image, you get one team and one point of contact — from emergency water extraction and pack-out all the way through drywall, flooring, roofing, and final paint.
Can you waterproof my basement so this doesn't happen again?
Absolutely. After we get your basement dry, we can install long-term waterproofing solutions — interior drain systems, sump pump upgrades, foundation crack repair, exterior drainage improvements, and vapor barriers — so the next heavy rain doesn't end up in your living room.
What areas do you serve for emergency flood response?
We serve Plymouth, Northville, Novi, Ann Arbor, Canton, and the surrounding communities in Wayne and Oakland County, Michigan. If you're in the area and dealing with a flooded basement, sump pump overflow, or leaking roof, give us a call.